We Are Still Here For You


Dear Customer,


We know these are very unsettling times and hope you and your loved ones are keeping safe.

As you continue to transact with us, we would like to assure you of our commitment to processing your transactions quickly. We are aware that some banks may be unavailable to treat disputes you may have with ATM or POS transactions.


At UBA our issue resolution team is available and working round the clock to ensure our dispute management platforms remain open to treat any transaction disputes you may have. If you have a failed transaction please call our Customer Fulfilment Centre, alternatively if you have a declined receipt, please send this to us and we will reverse your funds immediately.


Remember you can also transact easily using any of our channels – Mobile App,*919#, Leo or Internet Banking.
If you have any transaction to dispute, kindly contact our Customer Fulfilment  Centre (CFC)  on +234 1 280 8822, +234 700 2255 822 or send an email to cfc@ubagroup.com for prompt resolution.


We would like to let you know once again that we’re in this together and we will continue to keep you updated on any new developments


Thank you for choosing to bank with us.

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